Account Director

At MKG Marketing, your mission is to ensure the happiness of our clients AND your team. You are given resources and processes that empower you to guide clients through prioritization instead of saying yes to everything and living in a constant fire drill. We believe setting expectations helps clients and our team to be able to stay on strategy and deliver big results.

Let the experts be the experts and do what you do best, manage the client relationship and facilitate the team to get great work done. At MKG Marketing ADs manage the Asana project management system to prioritize and schedule all team deliverables,which also includes planning work in 5 day sprints to remain agile and adjust priorities as needed.

MKG Marketing Experts join client calls and speak to their work so an AD is really there to facilitate through listening to the client and understanding their asks, as well as supporting the team through clearly communicating timing and next steps. ADs are also there to participate in brainstorming sessions, shape strategy decks, and provide a second set of eyes before big deliverables go out the door.

Job Purpose

Our People

We are a people-first organization. Our team are people before they are employees. It's important they have a work life balance, that you all work 7 - 8 hours a day, take 20 vacation days a year, etc. You need to ensure this balance is upheld.

Our Clients

On the flip side, you need to ensure our client's goals are being met, that all MKG deliverables are in the best presentable format, that there are no errors, and asking the right questions to ensure the information presented is accurate.

Key Skills Required

Client Communication

Our experts can lead the SEO, PPC, and Analytics discussions, but what we need you to provide is that client hat and understanding the what/why that clients are asking. Be the bridge in understanding big picture and client concerns. You’ll also need to be ensure all emails are answered by you or an expert, lead client calls and check-in 1-on-1 when needed, and set up meetings.

Project Management

You need to keep projects moving. By using our system, Asana, you'll be working with the other ADs to plan each of your team member's weeks. Every deliverable goes into Asana from an AD so it can be planned and tracked within a 5 day work sprint and also enable the team to focus on their areas of expertise rather than project management.

Team Support

As part of our People First value, we believe that no person is an island. By meeting with your team on an individual basis to see how they're doing as a person, then as a service line, you're able to gauge how your team is doing and working together as a whole. Our agency is built on retention and work/life balance so it’ll be a priority to check in with your team members and maintain that while also meeting client needs.